Terms and Conditions
Please read these Terms and Conditions carefully, as they contain important information regarding your legal rights, remedies, and obligations and in using this website you are deemed to have read and agreed to the following Terms and Conditions:
The following terminology applies to these Terms and Conditions, Privacy Statement, Disclaimer Notice and any or all Agreements: “Client”, “Member”, “Visitor”, “You”, and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us” refers to our Company (Sanctuary Fitness). “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, either the Client or Ourselves. All terms refer to the offer, acceptance or consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, for the express purpose of meeting the Client’s needs in respect to the Company’s stated services and products, in accordance with and subject to prevailing California Law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.
The Sanctuary Fitness website allows users to receive information about Sanctuary Fitness, as well as book, cancel, and pay for services and products offered at Sanctuary Fitness facilities. The services offered by Sanctuary Fitness include but are not limited to the www.sanctuaryfitnesla.com website, which is hosted in the United States.
CANCELLATION AND BOOKING POLICIES
In order to cancel a Sanctuary Fitness class, you may cancel online up to 12 hours prior to the class start time. If your class is cancelled within this time, your class will returned to your account and you will not be charged a late cancel or no-show fee.
Cancellations are not accepted via phone, electronic mail (email), Facebook messenger, Instagram, or text message.
If you attempt to cancel past the 12 hour window, a late cancel fee of $15 will be charged to your account and the class returned. If you do not have a working card on file, your class will be forfeited. If you do not cancel and do not show up to your class, a no show fee of $22 will be charged to your account and the class returned. If you do not have a working card on file, your class will be forfeited. If you are on an auto debit contract or unlimited package and do not have a working card on file for such fees, your package will be reduced by one day and your auto debit contract will be terminated from renewal.
The no show and late cancel fees apply to ALL packages equally regardless of unlimited status or special package pricing.
If you book multiple classes, or wait list multiple classes, you are solely responsible for cancelling your classes within the bounds of the cancellation policy. Sanctuary Fitness staff cannot be held responsible for accidental bookings by clients or double bookings or double wait listed classes made by clients. Late cancel and no show fees apply if you do not cancel within the bounds of the cancellation policy for double bookings.
If you add yourself to a wait list, YOU are solely responsible for managing your bookings and for cancelling your classes within the bounds of the cancellation policy. The system will auto populate clients into class from the wait list as other clients with confirmed spots cancel and class slots will be assigned as such. Sanctuary Fitness staff cannot move class slots for clients in classes that are completely full with wait lists.
By signing up for and/or attending classes, events, activities, and other programs and using the premises, facilities and equipment (individually and/or collectively, the "Classes and Facilities") of Sanctuary Fitness and its subsidiaries, you hereby acknowledge on behalf of yourself, your heirs, personal representatives and/or assigns, that there are certain inherent risks and dangers in indoor cycling and exercise equipment in association with the Classes and Facilities. You acknowledge that some of these risks cannot be eliminated regardless of the care taken to avoid injuries. You also acknowledge that the specific risks vary from one activity to another, but range from (1) minor injuries such as scratches, bruises, and sprains; (2) major injuries such as eye injury or loss of sight, joint or back injuries, heart attacks, and concussions; and (3) catastrophic injuries including paralysis and death. At all times, you shall comply with all stated and customary terms, posted safety signs, rules, and verbal instructions given to you by staff. If in the subjective opinion of the Sanctuary Fitness staff, you would be at physical risk participating in Sanctuary Fitness's Classes, you understand and agree that you may be denied access to the Classes and Facilities until you furnish Sanctuary Fitness with an opinion letter from your medical doctor, at your sole cost and expense, specifically addressing Sanctuary Fitness's concerns and stating that Sanctuary Fitness's concerns are unfounded. In consideration of being allowed to participate in and access the Classes and Facilities, you hereby (1) agree to assume full responsibility for any and all injuries or damage which are sustained or aggravated by you in relation to the Classes and Facilities, (2) release, indemnify, and hold harmless Sanctuary Fitness, its direct and indirect parent, subsidiary affiliate entities, and each of their respective officers, directors, members, employees, representatives and agents, and each of their respective successors and assigns and all others, from any and all responsibility, claims, actions, suits, procedures, costs, expenses, damages, and liabilities to the fullest extent allowed by law arising out of or in any way related to participation in the Classes or use of the Facilities, and (3) represent that you (a) have no medical or physical condition that would prevent you from properly using any of Sanctuary Fitness's Classes and Facilities, (b) do not have a physical or mental condition that would put you in any physical or medical danger, and (c) have not been instructed by a physician to not participate in physical exercise. You acknowledge that if you have any chronic disabilities or conditions, you are at risk in using Sanctuary Fitness's Classes and Facilities, and should not be participating in any Classes.
PACKAGE PURCHASES AND CREDIT CARDS ON FILE
By purchasing a package from Sanctuary Fitness, you agree to our terms and conditions in full. Packages cannot be shared between clients. Unlimited and auto debit contract clients are required to keep a credit card on file. If a client holding an unlimited or auto debit package does not keep a card on file, their contract will be terminated and the package will not renew if holding an auto debit package. If a client on an unlimited or auto debit contract either cancels late or does not show to class, and no credit card is on file, the package will be reduced by one day and the auto debit contract suspended.
Specially priced expiring packages may not be extended, transferred, refunded, shared, or frozen. Packages that expire will activate on the first class either booked OR wait listed. Placing yourself on a wait list with an expiring package will in fact activate your package. Sanctuary Fitness, staff will not adjust or extend special packages due to wait listed classes or accidental bookings thorough the acts or omissions of clients. The expiration date set on an expiring package is the date on which the package may no longer be used. Clients purchasing expiring packages do so with the understanding of these terms and agree to be bound by such.
Clients may elect to keep a credit card on file using their Sanctuary Fitness, account online. By placing a card on file, the cardholder and account holder gives permission to the Sanctuary Fitness, staff to charge the card for any auto debit packages and/or cancellation fees accrued in accordance with the Sanctuary Fitness, cancellation policy detailed supra.
AUTO DEBIT CONTRACTS
The following terms and conditions apply if you are enrolled in an unlimited auto-debit contract:
I, the Client, authorize Sanctuary Fitness to, on a recurring basis, automatically charge the debit or credit card account I specified, for monthly payments due on my unlimited auto-debit plan associated with my account.
I understand that Sanctuary Fitness, will initiate transfers/charges pursuant to this authorization not to exceed the amount shown on my auto debit contract and/or in connection with cancellation fees according to the Sanctuary Fitness, cancellation policy. Sanctuary Fitness, will initiate charges each month on the date my contract is set to renew.
Sanctuary Fitness, may discontinue processing of recurring charges if the Company is unable to secure funds from my debit or credit card I have authorized due to, but not limited to, insufficient or uncollected funds in the account or insufficient or inaccurate information I provided. I understand that the Sanctuary Fitness booking system allows for booking through the week regardless of the renewal date of my contract. I understand that if I am booked in classes past the date of renewal, and my credit or debit card fails to bill properly, I will be removed from any classes past the renewal date and notified via electronic mail. I understand that if I am removed from class due to the circumstances as described, it may not be possible to place me back into the class for which I was originally booked and that I will not be given any priority in wait listed classes. I also understand that it is my responsibility to keep my card on file current and my billing address and zip code accurate. Sanctuary Fitness, cannot be held responsible for errors in processing due to expired or inaccurate information.